Refund policy

Warranty, Returns & Refunds

At BILTFOUR, we are committed to delivering top-quality overland modular storage solutions. Due to the specialized nature of our products and our current size as a business, we do not offer returns or refunds. Instead, we provide a two-year limited warranty covering defects in materials or workmanship from the original date of purchase.

No Returns or Refunds

All Sales Final: Once your purchase is completed, it cannot be returned or refunded.
Acknowledgment: By placing an order with BILTFOUR, you agree to these terms and accept that no returns or refunds will be granted under any circumstances.

Two-Year Limited Warranty

Coverage:
- This warranty covers defects in materials and workmanship under normal use and conditions.
- It does not cover damage resulting from misuse, accidents, unauthorized modifications, normal wear and tear, or improper installation.
Eligibility:
- The warranty is valid only for the original purchaser and is non-transferable.
- It remains in effect for two years from the date of purchase.
Remedy:
- If your product is deemed defective under the terms of this warranty, we will, at our sole discretion, repair, replace, or issue a credit for the defective item.
- This warranty provides your sole and exclusive remedy for product defects.

Warranty Claims Process

Contact Us:
- If you believe your product has a covered defect, please reach out to our Customer Service team via our website contact form or email us at hello@biltfour.com.
- Provide your order details, a clear description of the issue, and photos or other documentation if applicable.
Assessment & Verification:
- We may request additional information to evaluate your claim thoroughly.
- Once verified, we will determine the appropriate resolution—repair, replacement, or credit.
Shipping & Handling:
- Depending on the circumstances, you may be responsible for shipping costs to return or receive repaired/replaced items.
- We will advise you of any such costs before proceeding.

Limitations & Exclusions

No Other Warranties: Except for the express warranty stated here, BILTFOUR disclaims all other warranties, whether express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
No Incidental or Consequential Damages: BILTFOUR shall not be liable for any incidental or consequential damages, including but not limited to lost profits, loss of use, or other economic loss arising from the purchase or use of our products.
Statutory Rights: This policy does not affect any mandatory statutory rights that may apply under local law.

Governing Law & Dispute Resolution

Any dispute arising out of or related to this policy shall be governed by the laws of the jurisdiction in which BILTFOUR is headquartered, without regard to conflict of law principles.
By purchasing from BILTFOUR, you agree to submit to the exclusive jurisdiction of the courts in that jurisdiction for the resolution of any disputes.

Modifications to This Policy

BILTFOUR reserves the right to modify or update this Warranty & Returns Policy at any time without prior notice.
Any changes will be posted on our website, and continued use of our products after modifications have been made constitutes acceptance of those changes.

Our Commitment to You

While we do not offer returns or refunds, we take pride in the quality of our products and strive for your complete satisfaction. If you encounter any issues or have questions, our customer service team is here to help find the best possible resolution within the terms of this policy.

By purchasing from BILTFOUR, you acknowledge and accept the terms set forth in this Warranty & Returns Policy. If you have any concerns or questions, please reach out to us at [email protected]. Thank you for choosing BILTFOUR!